Q: How are e-ValuCheck fees charged to the merchant? A: e-ValuCheck will automatically deduct the $1.50 per transaction on a daily basis for each transaction processed. These fees will be deducted via a check drawn upon your account as specified during sign-up. Your monthly customer service charge will be deducted via a check drawn from the same account occurring every 30 days from your original sign-up date.
Q: How does an e-ValuCheck merchant get paid? A: Every Friday, merchants will be issued a check or direct deposit for all payments received during the previous week. This one week holding period means fewer deposits to your merchant account and allows for any handling of return items. Thus when the merchant receives their check, they know, with a 95% level of certainty, that none of these payments will be returned by their bank.
Q: What if I do business outside of the United States? A: Currently, e-ValuCheck can only draw checks from bank accounts located within the United States. If you do not have a U.S. bank account, we are currently setting up agreements with several offshore banks to accept e-ValuCheck payments for their merchant accounts.
Q: How are e-ValuCheck checks able to be digitally signed by a customer during checkout? A: e-ValuCheck will automatically insert bank accepted legal language in the signature field. This language tells the user that the check issuer authorizes the check being deposited without a signature. The consumer's electronic signature has been recorded for legal and verification purposes.
End-Users: Q: Why do I get to pick another payment option when I click the e-ValuCheck "I Agree" button? A: This message depends upon the merchant and how they have configured their system. This typically means that e-ValuCheck was unable to verify the customer or banking account information or has exceeded transaction limits set by the merchant. In all cases you will be re-directed to the merchant's check-out options page to choose another payment option.
Q: Is my banking account information stored in a safe and secure manner? A: Yes, Your bank account information is transmitted in an encrypted state via VPN and then stored in a password protected database behind state-of-the-art firewall protection. Our system is monitored on a 24 x 7 basis for any irregular activity which is immediately reported and acted upon.
Q: What about the signature on the check? A:e-ValuCheck creates a paper draft drawn against the consumer's bank account. This document is called a demand draft and unlike a check it does not require a signature. However, just like a paper check, this demand draft will be returned to the consumer at month end in the same manner as all other paper checks issued against their checking account. e-ValuCheck does capture the consumer's authorization of each transaction and this authorization is recorded for legal and verification purposes.
Depending on what shopping cart system you are using, the e-ValuCheck service may be available as one of the integrated payment solutions. Merchants using a custom shopping cart can integrate the e-ValuCheck system by using our web A.P.I. Visit our products page at http://www.evalucheck.com/products.html for more detailed information.
